Help Desk at Dookaz.com

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

General Questions:

Click "Register" and fill in your information. An activation letter will be sent to your email account. Click "Activate my account" link and your account will be activated. After activation, you are Dookaz member, which means a Dookazian now. If you can not find activation letter in Inbox, please try Bulk.

We employ top Digital Printing Technology from Europe and mainly provide three Printing Methods: Direct-To-Garment, Plot Printing(Heat Transfer), and CAD Cut. Our Production Department will choose the best method according to your artwork. Details: Printing Quality.

We provide few types of T-shirt Blanks. Biggest T-shirt Brand from America includes---Gildan and Anvil. We also stock Organic Cotton T-shirts with extremely soft hand feel which is ideal for sensitive skin and very Environmental Friendly. A wide range of styles including Polo, colors including black and multiple sizes are available. Details: Product Quality.

If you want to my your own custom T-shirt, then the price for one piece = T-shirt Blank Cost+Printing Cost. To click every style in flash design engine, you can see the T-shirt Blank Cost and The Printing Cost is set as Single-Side Printing=HK$ 40 and Double-Side Printing=HK$70. Take Gildan Men's Short Sleeve White T-shirt as an example, the T-shirt Blank Cost is HK$ 140 and the Single-Side Pring Cost is HK$ 40, that makes the total price of the Tee HK$ 180, if you want to print on both sides, it will be HK$210. For price of designers' items at Dookaz Online Shop, it will be set by Dookaz.

You can pay online by Credit Card or pay by Bank Deposit or ATM transfer. You will be guided during "Check Out" process.

**Please note that you need to input security code (3 digits on the back) when using Master Card**

Usually, we can finish production and sent to delivery within 3 working days after confirmation of artwork and payment. For Hong Kong order, we use Hong Kong Post Courier Service which is generally expected to arrive in 1 working day. That is to say you can get your order normally within 3-5 working days. For oversea order, please see details here: Production and Delivery Guarantee.

We ship freely for Hong Kong local orders by Hong Kong Post Express Courier Service. For oversea order, please learn details here: Production and Delivery Guarantee.

We specially design our own Environmental Friendly Package to show our concerns to the Earth. Details here: Packing

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

I want to do a custom T-shirt:

Click "Create" button on the top, you will enter flash design engine. Here you can Upload your own graphics or choose from our Clip Art Library and input your text. Choose the T-shirt style, color and size and then by clicking "Check out", you can buy it immediately online.

Uploaded image need to be JPG or PNG format, with resolution 200 dpi or above and transparent background. This is to assure the quality of printing. Check how to do it here: Design Guides.

If your file really can not meet the requirement, we welcome you send your file to help@dookaz.com to ask for mannual help.

I want to be a winning designer:

If you submitted design is selected, you will get Dookaz Dollar as prize. Your design will be sold through Dookaz Online and Offline Partner Shops, you share the profit. Details: Dookaz Printing and Selling Platform.

You will be asked to upload your selected design in digital format, either JPG, AI or PSD file for printing purpose. Your design will be printed after we get your original digital artwork. You do not have to pay for the printing cost.

You will immediately get Dookaz Dollar as prize once your design is selected, Royalty fees shall only be paid to your pay pal account once a month after we receive money from Dookaz Partner Shop.

I want to vote and buy designs:

Sorry, you can not buy running designs. Only selected designs will be made available for Sale through Dookaz Online and Partner Outlet Shops. So if you want to buy submission designs not yet selected, please vote and help it become selected design.

No, you can buy winning designs freely without Dookaz Membership.

I want to order in bulk:

Please contact us by email to info@dookaz.com or call at (852)2391 1398. If you prefer traditional Screen Printing, please fill in the Enquiry Form.

I want to be a NGO Partner:

Click the check box "I am a NGO" during registration, we will be notified that you want to be a NGO member and please contact us by sending your NGO certificate after registration. We will confirm your NGO membership and help you do project promotion in our NGO page.

I want to collaborate with Dookaz.com:

Please contact us by email to mktg@dookaz.com or call at (852) 2391 1398.